--- title: AQ Client Care description: Discover AQ Client Care's flexible support packages, offering async and live assistance tailored to your business needs for seamless workflow management and project implementation. image: https://www.apparatusquo.com.au/hubfs/000.%20New%20AQ%20website%20images%20-%20ALL%20(resized)/Consulting%20and%20Advisory%20-%20wholesale.png --- [Skip to content](https://www.apparatusquo.com.au/client-care#main-content) [![AQ logo - dark](https://www.apparatusquo.com.au/hubfs/AQ%20Logos/AQ%20Icon%20-%20transparent%20-%20PNG%203.png)](https://www.apparatusquo.com.au?hsLang=en-au) - [Asana](https://www.apparatusquo.com.au/asana) - [Asana Overview](https://www.apparatusquo.com.au/asana) - [Purchase Asana Licenses](https://www.apparatusquo.com.au/asana-licenses) - [Asana Health Check](https://www.apparatusquo.com.au/asana-health-check/) - [Weekly Working Groups](https://www.apparatusquo.com.au/asana-working-group) - [Asana Build-it-With-You](https://www.apparatusquo.com.au/asana-biwy) - [Asana Build-it-For-You](https://www.apparatusquo.com.au/asana-bify) - [AQ Client Success](https://www.apparatusquo.com.au/client-care) - [PageProof](https://www.apparatusquo.com.au/pageproof-overview) - [PageProof Overview](https://www.apparatusquo.com.au/pageproof-overview) - [Asana + PageProof](https://www.apparatusquo.com.au/hubfs/005.%20AQ%20Landing%20Page%20Images/PageProof%20and%20Asana.pdf) - [Client Stories](https://www.apparatusquo.com.au/blog/tag/case-study) - [About Us](https://www.apparatusquo.com.au/about) - [Meet Our Team](https://www.apparatusquo.com.au/about) - [Services](https://www.apparatusquo.com.au/our-services) - [Our Blog](https://www.apparatusquo.com.au/blog) - [Resources](https://www.apparatusquo.com.au/resources) - [AQ Careers](https://www.apparatusquo.com.au/en/join-our-team) - [Contact](https://www.apparatusquo.com.au/contact-us) [Contact Us](https://www.apparatusquo.com.au/contact-us?hsLang=en-au) # AQ Client Success: Embedded enablement for adoption, governance and enterprise scale 💙 Moving from a 'push' project-based model to a 'pull' client success for working together. 🤝 Our Client Success model is designed to scale with you – from operational support through to enterprise strategic partnership 👩‍🚀👨‍🚀👩‍🚀👨‍🚀👩‍🚀👨‍🚀 ## Our Client Success Packages ![Layer 1 – Async Client Success](https://www.apparatusquo.com.au/hs-fs/hubfs/017.%20Website%20images/Layer%201%20%E2%80%93%20Async%20Client%20Success.png?width=1080&height=1080&name=Layer%201%20%E2%80%93%20Async%20Client%20Success.png) ### Async Client Success Layer 1 ### Async Client Success ➕ Ticket based support  ➕ Working groups and group coaching sessions  ➕ Workflow and automation troubleshooting  ➕ Response time SLAs  ➕ Access to templates and best practice resources  Minimum 3 month engagement ![Layer 2 – Live Enablement Layer](https://www.apparatusquo.com.au/hs-fs/hubfs/017.%20Website%20images/Layer%202%20%E2%80%93%20Live%20Enablement%20Layer.png?width=1080&height=1080&name=Layer%202%20%E2%80%93%20Live%20Enablement%20Layer.png) ### Live Enablement Layer 2 ### Live Enablement Everything in Async Client Care  ...plus ➕ Live sessions per month ➕ Department champion workshops   ➕ Adoption reporting ➕ Governance and reporting uplift   ➕ Executive checkpoint reviews ➕ Dedicated AQ enablement lead for cross team coordination and governance oversight   Minimum 6 month engagement ![Layer 3 – Enterprise Strategic Partner](https://www.apparatusquo.com.au/hs-fs/hubfs/017.%20Website%20images/Layer%203%20%E2%80%93%20Enterprise%20Strategic%20Partner.png?width=1080&height=1080&name=Layer%203%20%E2%80%93%20Enterprise%20Strategic%20Partner.png) ### Enterprise Strategic Partner Layer 3 ### Enterprise Strategic Partner Everything in Live Enablement ...plus ➕ Executive strategy workshops ➕ Portfolio governance oversight and strategic architecture stewardship ➕ Annual roadmap planning session ➕ Executive sponsor alignment cadence ➕ Strategic account planning rhythm ➕ Priority advisory access ➕ Portfolio level reporting and architecture oversight Custom engagement, Annual commitment ## We're here to help. ### Get support that meets your business needs. - **Expert Client Success:** Benefit from our expertise in building complex workflows and projects. Our team is here to assist you every step of the way, supporting you to scale your services and trade tech for time. - **Async and Live Support Options:** Catering to different budgets and needs.  Including enhanced async support with standby assistance during critical operations like software go-live, or pay for live support hours for 1:1s or live Q&A or software training. - **Continued Guidance:** Optional check-ins via live video or phone calls, with ability to book additional sessions through Calendly, limited to a certain number each month. - **Flexible Support Options:**  You can "pull us in" whenever you need assistance with your workflow or have technical questions. ![Consulting and Advisory - wholesale](https://www.apparatusquo.com.au/hubfs/000.%20New%20AQ%20website%20images%20-%20ALL%20(resized)/Consulting%20and%20Advisory%20-%20wholesale.png) ### 👇 Enquire about AQ Client Success for your team here 💚 ## What our customers have to say "Apparatus Quo delivered a structured and effective Asana implementation aligned to PMO best practice and MLC’s operating context. The engagement was well‑managed, with strong-quality deliverables, clear communication, and practical enablement. Overall, the vendor met expectations and strengthened PMO capability and portfolio visibility." **Johanna Waibuca | IT Program Manager** Methodist Ladies College | Asana Services "Josh, Von and Arsh have been amazing in helping the Australian Turf Club get the most out of Asana. They understood our business needs and then helped build use cases that could then be taken by other parts of the business and easily adapted. Sessions were also tailored and engaging making the content easier to understand. They were knowledgeable and friendly, often going above and beyond to ensure we were comfortable with using Asana. I couldn't recommend them enough." **Matt Jenkins | Senior Digital Manager** Australian Turf Club | Asana Services "Josh and the team were super knowledgeable and helpful with onboarding Asana into our Marketing Team! They were flexible with our busy schedules and tight implementation timeline, assisted with complex workflows, and provided us with all the tools to onboard to the team. It's greatly improved our workflow, and we look forward to working more with AQ in the future as our needs grow." **Oleisha Proksa | Lead Designer** Vitality Brands | Asana Services "Apparatus Quo helped us customise and build a complex workflow tailored to our needs. They were very professional and offered outstanding advice by leaning in and getting a real understanding of our workflows and how we operate. I would highly recommend them to any company seeking Asana guidance." **Jake Vanderheide | Production Manager** Onset Arts | Asana Services "Arsh and the Apparatus Quo team were super friendly, always checking in and supporting where we needed, but also super knowledgeable and were extremely helpful in setting up better workflow systems on Asana for our teams by helping us create standard conventions and templates to ensure we all work consistently. Thanks Arsh!" **Danielle Bennett | Team Coordinator** Moriarty Foundation | Asana Services "The support & training we've received from Arsh and Josh has been so incredibly helpful in creating efficiencies and processes using the Asana platform. Our team had some that were more confident than others but by the end, it felt like we were all running with momentum and using the tool in a way that makes sense for us. Those who were initially intimidated by the technology soon came around are now excited to have an organised and systematic workflow that encourages creativity and innovation!" **Rebecca Raj | Brand & Campaigns Manager - Mission** The Salvation Army Australia | Asana Services Show More ![Apparatus Quo Logo (1) - white](https://www.apparatusquo.com.au/hubfs/006.%20AQ%20Logos/Apparatus%20Quo%20Logo%20(1)%20-%20white.png) Proudly Melbourne, Australia [![icon-facebook](https://www.apparatusquo.com.au/hubfs/icon-facebook.svg)](https://www.facebook.com/apparatusquo) [![icon-linkedin](https://www.apparatusquo.com.au/hubfs/icon-linkedin.svg)](https://www.linkedin.com/company/apparatus-quo) [![icon-instagram](https://www.apparatusquo.com.au/hubfs/icon-instagram.svg)](https://www.instagram.com/apparatusquo/) - [Business Systems](https://www.apparatusquo.com.au/our-services) - [Asana](https://www.apparatusquo.com.au/asana) - [Pageproof](https://www.apparatusquo.com.au/pageproof-overview) - [Industries](https://www.apparatusquo.com.au/manufacturers) - [Professional Services](https://www.apparatusquo.com.au/professional-services-and-consultants) - [Accountants & Advisors](https://www.apparatusquo.com.au/accountants-and-advisors) - [Agencies and Creatives](https://www.apparatusquo.com.au/agencies-and-creatives) - [Engineers & Architects](https://www.apparatusquo.com.au/engineers-and-architects) - [Manufacturers](https://www.apparatusquo.com.au/manufacturers) - [Not-for-Profit Organisations](https://www.apparatusquo.com.au/not-for-profit-organisations) - [Connect](https://www.apparatusquo.com.au/contact-us) - [About Us](https://www.apparatusquo.com.au/about) - [Client Stories](https://www.apparatusquo.com.au/blog/tag/case-study) - [AQ Careers](https://www.apparatusquo.com.au/en/join-our-team) - [Blog](https://www.apparatusquo.com.au/blog) - [Contact Us](https://www.apparatusquo.com.au/contact-us) - [Support Request](https://www.apparatusquo.com.au/client-support) ### Subscribe for Updates © 2026 All rights reserved. [Privacy Policy](https://www.apparatusquo.com.au/privacy-policy?hsLang=en-au)