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AQ Client Success: Embedded enablement for adoption, governance and enterprise scale

πŸ’™ Moving from a 'push' project-based model to a 'pull' client success for working together. 🀝

Our Client Success model is designed to scale with you – from operational support through to enterprise strategic partnership πŸ‘©β€πŸš€πŸ‘¨β€πŸš€πŸ‘©β€πŸš€πŸ‘¨β€πŸš€πŸ‘©β€πŸš€πŸ‘¨β€πŸš€

Our Client Success Packages

Layer 1 – Async Client Success

Async Client Success

Layer 1

Async Client Success

βž• Ticket based support 
βž• Working groups and group coaching sessions 
βž• Workflow and automation troubleshooting 
βž• Response time SLAs 
βž• Access to templates and best practice resources 
Minimum 3 month engagement
Layer 2 – Live Enablement Layer

Live Enablement

Layer 2

Live Enablement

Everything in Async Client Care 

...plus

βž• Live sessions per month

βž• Department champion workshops
 
βž• Adoption reporting

βž• Governance and reporting uplift
 
βž• Executive checkpoint reviews

βž• Dedicated AQ enablement lead for cross team coordination and governance oversight
 

Minimum 6 month engagement

Layer 3 – Enterprise Strategic Partner

Enterprise Strategic Partner

Layer 3

Enterprise Strategic Partner

Everything in Live Enablement

...plus

βž• Executive strategy workshops

βž• Portfolio governance oversight and strategic architecture stewardship

βž• Annual roadmap planning session

βž• Executive sponsor alignment cadence

βž• Strategic account planning rhythm

βž• Priority advisory access

βž• Portfolio level reporting and architecture oversight

Custom engagement, Annual commitment

We're here to help.

Get support that meets your business needs.

  • Expert Client Success: Benefit from our expertise in building complex workflows and projects. Our team is here to assist you every step of the way, supporting you to scale your services and trade tech for time.
  • Async and Live Support Options: Catering to different budgets and needs.  Including enhanced async support with standby assistance during critical operations like software go-live, or pay for live support hours for 1:1s or live Q&A or software training.

  • Continued Guidance: Optional check-ins via live video or phone calls, with ability to book additional sessions through Calendly, limited to a certain number each month.

  • Flexible Support Options:  You can "pull us in" whenever you need assistance with your workflow or have technical questions.

Consulting and Advisory - wholesale

πŸ‘‡ Enquire about AQ Client Success for your team here πŸ’š

What our customers have to say

"Apparatus Quo delivered a structured and effective Asana implementation aligned to PMO best practice and MLC’s operating context. The engagement was well‑managed, with strong-quality deliverables, clear communication, and practical enablement. Overall, the vendor met expectations and strengthened PMO capability and portfolio visibility."

Johanna Waibuca | IT Program Manager
Methodist Ladies College | Asana Services

"Josh, Von and Arsh have been amazing in helping the Australian Turf Club get the most out of Asana. They understood our business needs and then helped build use cases that could then be taken by other parts of the business and easily adapted. Sessions were also tailored and engaging making the content easier to understand. They were knowledgeable and friendly, often going above and beyond to ensure we were comfortable with using Asana. I couldn't recommend them enough."

Matt Jenkins | Senior Digital Manager
Australian Turf Club | Asana Services

"Josh and the team were super knowledgeable and helpful with onboarding Asana into our Marketing Team! They were flexible with our busy schedules and tight implementation timeline, assisted with complex workflows, and provided us with all the tools to onboard to the team. It's greatly improved our workflow, and we look forward to working more with AQ in the future as our needs grow."

Oleisha Proksa | Lead Designer
Vitality Brands | Asana Services

"Apparatus Quo helped us customise and build a complex workflow tailored to our needs. They were very professional and offered outstanding advice by leaning in and getting a real understanding of our workflows and how we operate. I would highly recommend them to any company seeking Asana guidance."

Jake Vanderheide | Production Manager
Onset Arts | Asana Services

"Arsh and the Apparatus Quo team were super friendly, always checking in and supporting where we needed, but also super knowledgeable and were extremely helpful in setting up better workflow systems on Asana for our teams by helping us create standard conventions and templates to ensure we all work consistently. Thanks Arsh!"

Danielle Bennett | Team Coordinator
Moriarty Foundation | Asana Services

"The support & training we've received from Arsh and Josh has been so incredibly helpful in creating efficiencies and processes using the Asana platform. Our team had some that were more confident than others but by the end, it felt like we were all running with momentum and using the tool in a way that makes sense for us. Those who were initially intimidated by the technology soon came around are now excited to have an organised and systematic workflow that encourages creativity and innovation!"

Rebecca Raj | Brand & Campaigns Manager - Mission
The Salvation Army Australia | Asana Services