AQ Customer Care: Async, Live and Dedicated Support for your Business
💙 Moving from a 'push' project-based model to a 'pull' customer care model for working together. 🤝
Continue to refine your workflows with confidence with support from the AQ team 👩🚀👨🚀👩🚀👨🚀👩🚀👨🚀
Our Customer Care Packages
Basic Async
6-Month Async Support
Basic Async
Async ticket support, 12 requests per month.
Response time 48 hours (M-F, excluding Australian holidays).
Pick your preferred channel: Via form, email, Loom/screen cast, voice memo, Whatsapp, Asana Guest
AUD $2.2k (ex GST)
Premium Async
12-Month Async Support + Standby Window
Premium Async
Enhanced async ticket support, 12 requests per month, plus 1x Standby 4 hr support window for critical operations like a software go-live.
Response time reduced to 24 hours (M-F, excluding Australian holidays).
Pick your preferred channel: Via form, email, Loom/screen cast, voice memo, Whatsapp, Asana Guest
AUD $5.0k (ex GST)
Basic Live
3-Month Basic Live SupportBasic Live
Monthly check-ins via live video or phone calls, with ability to book additional sessions through Calendly.
1.5 hr Up-front Strategy Session (virtual)
Monthly virtual check-in pre-scheduled session.
Option to book in ad-hoc junior live support via Calendly (up to 2 hrs/month).
Async ticket support, 12 requests per month. Response time 48 hours (M-F, excluding Australian holidays). Pick your preferred channel: Via form, email, Loom/screen cast, voice memo, Whatsapp, Asana Guest
AUD $8.0k (ex GST)
Enhanced Live Support
3-Month Enhanced Live SupportEnhanced Live Support
Increased frequency of live interactions, offering bi-weekly check-ins and higher allowance for ad-hoc sessions.
1.5 hr Up-front Strategy Session + Quarterly Strategy Review (virtual).
Bi-weekly check-in pre-scheduled sessions.
Option to book in ad-hoc senior live support via Calendly (up to 5 hrs/month).
Async ticket support, 12 requests per month. Response time 48 hours (M-F, excluding Australian holidays). Pick your preferred channel: Via form, email, Loom/screen cast, voice memo, Whatsapp, Asana Guest
AUD $16.0k (ex GST)
Dedicated Support
12-Month Dedicated SupportDedicated Support
On-demand live support with a dedicated point of contact. Includes all benefits of previous tiers with the highest level of responsiveness and personalisation.
*Contact us for custom pricing to suit your situation
Senior Consultant Coaching Bank
1-Month Live SupportSenior Consultant Coaching Bank
Premium 1:1 time with a senior AQ team member (only).
Limited availability per month based on our capacity.
Book in Senior Consultant Advisory sessions via Calendly (3x 90-min sessions).
AUD $5.0k (ex GST)
We're here to help.
Get support that meets your business needs.
- Expert Customer Care: Benefit from our expertise in building complex workflows and projects. Our team is here to assist you every step of the way, supporting you to scale your services and trade tech for time.
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Async and Live Support options: Catering to different budgets and needs. Including enhanced async support with standby assistance during critical operations like software go-live, or pay for live support hours for 1:1s or live Q&A or software training.
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Continued Guidance: Optional check-ins via live video or phone calls, with ability to book additional sessions through Calendly, limited to a certain number each month.
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Flexible Support Options: You can "pull us in" whenever you need assistance with your workflow or have technical questions.
👇 Enquire about AQ Customer Care for your team here 💚
What our customers have to say
"Joshua helped us implement WorflowMax and Asana for Atlantis Health. His approach was simple and focused. Every workshop he ran was to the point and left us with clear actions to take. I learn a lot from how he runs sessions, particularly how he uses tools such as Asana to drive conversations and keep everyone accountable. Joshua is an excellent trainer and consultant. But you have to put in the work to be successful in your project. He will help you find the answers to the most challenging questions, but ultimately, you are responsible for your business and have to do your homework.In summary, I highly recommend Joshua. He is an exceptional professional who brings strategic thinking and is easy to work with."
Pablo Matamoros | Digital Platforms Consultant
Atlantis Health | WorkflowMax and Asana Support
"Josh was an absolute pleasure to deal with, and broke down very complex actions into manageable segments which made the entire process flow efficiently and effectively. His very obvious expertise in this area really helped us to get the best of the programs we were updating to, and his client service focus left us feeling that we had been well looked after."
Associate Manager FinOps
Civil Engineering | Systems Implementation and Training
"Josh is highly knowledgeable and personable. His sessions are always informative and I find them invaluable for navigating our companies integration with this software. I have no hesitation in recommending his services."
General Manager
Engineering Consultancy | Ongoing System Enablement and Coaching
"Josh provided extremely friendly, professional and helpful support to our team as we transitioned from another software. His organisation and careful preparation made what was a daunting task very manageable for the team and we appreciated his flexibility and patience as we worked through the process. We highly recommend Josh for his technical, organizational and communication skills."
Director - Finance & Legal
Engineering Consulting Business | Systems Implementation and Enablement
"We implemented WorkflowMax in our company to assist with business administration and project management. Josh understood our needs and taught us the capability, demonstrated the practical aspects in live situations and was on hand to help us! Thank you Josh! "
Jenny Rudolph | Chief Executive Officer
Gyde Consulting | WorkflowMax Relaunch Advisory and Support
"I engaged Josh and his team to support my small business to implement WorkflowMax, with the goal of gaining better project and financial management. Over a series of workshops, Josh took me through every step of implementation and helped me to maximise the set up to gain the most insights possible. Josh knew WFM inside and out, and shared valuable suggestions at every step. I will engage Josh again as our needs change and happily recommend his work to others needing similar support."
Melinda Oliver | Content Specialist
Oliver Content | WorkflowMax Advisory and Support
"Josh has been an invaluable asset to myself and the I.M.A team in understanding WorkflowMax. Josh was assigned as our implementation partner in 2021 and assisted with the variables in our initial setup. More recently, Josh has worked with my team in really understanding the nuances of the software. His insights and expertise have greatly assisted us to not only streamline parts of our workflow, but also on the fly troubleshoot and brainstorm some of our specific challenges. Josh is a fantastic asset to any company he consults with and personally, I’m grateful we’ve been able to tap into Josh’s expertise."
Laura Tesluk | General Manager
IMAB2B | WorkflowMax Support
"I highly recommend Josh, he's been unbelievably good to deal with for during our WorkflowMax implementation process. His implementation sessions are really well planned, informative and we never felt like we were being rushed. His knowledge of WorkflowMax is second to none and has put us in a position to really take our business forward using this great product."
David Aquilina | General Manager
Selective Switchboards | WorkflowMax 'Build It With You'